bk33 Privacy Policy

The bk33 platform collects information to provide users with a safe and fair online betting and gaming environment. Information is processed for the following purposes:

• Verifying identity for registration and account management.
• Processing deposits, withdrawals and transactions securely.
• Preventing fraud and irregularities and ensuring platform security.
• Sending members personalised offers and promotions (with consent).
• Providing customer support and resolving issues.
• Meeting legal obligations.

Information will not be used for any purpose other than those listed above, or separately without the member's consent.

2.1 Information You Provide Directly

Information you provide yourself when you open an account or use services on bk33:

• Full name, date of birth and gender.
• Mobile number and email address.
• Identity document details (National ID or passport number — for identity verification only).
• Payment information — such as bKash, Nagad or Rocket account numbers.
• Any information provided when contacting customer support.

2.2 Automatically Collected Information

When you use bk33, certain technical information is recorded automatically:

• IP address and device identification details.
• Browser type, operating system and screen resolution.
• Session duration, pages visited and elements clicked.
• Login date, time and geographic location (network-based).

2.3 Transaction Information

Records of every deposit and withdrawal, betting history and details of promotional benefits received are stored. This information is used for account security and dispute resolution.

bk33 processes personal information on the following legal bases:

• Contract Performance: Information is required to manage your account, process deposits and withdrawals, and provide bonuses. This forms part of our mutual service agreement.
• Legal Obligation: Certain information must be retained for fraud prevention and identity verification.
• Legitimate Interests: Information is analysed to ensure platform security, improve service quality and personalise members' experience.
• Consent: Your separate consent is obtained for marketing communications or additional services. You may withdraw this consent at any time.

bk33 follows industry-standard technical measures to keep members' information secure. We use SSL (Secure Socket Layer) encryption, which protects all data transferred between the website and servers.

4.1 Security Measures

• Data in transit is protected via SSL/TLS encryption.
• Sensitive data stored on servers is kept in encrypted form.
• Access controls — only authorised staff can access personal information.
• Regular security audits and vulnerability assessments.
• Automated monitoring systems to detect suspicious activity.

4.2 Data Retention Period

All information is retained while your account is active. After an account is closed, certain information must be kept for a defined period in accordance with legal obligations. Once that period ends, the information is securely deleted or anonymised.

bk33 does not sell your personal information or disclose it without good reason. However, in the normal course of operating the service, information may be shared with certain third parties:

• Payment Processors: Payment methods such as bKash, Nagad, Rocket and bank transfers receive the information needed to verify transactions.
• Identity Verification Services: Reliable third parties may be used for identity verification as part of the KYC (Know Your Customer) process.
• Technology Partners: Specific technology providers involved in operating the platform may access limited information.
• Legal Authorities: Information may be shared with law enforcement agencies in response to a lawful order or investigation.

Each third party is bound by a data processing agreement with bk33. They may only use information for the specified purpose and are required to comply with data protection standards.

The bk33 website and app use cookies and similar technologies. These help improve the user experience and ensure service security.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens and saving preferences. Without these, the service will not function properly.
• Functional Cookies: Used for language preferences, theme settings and personalisation.
• Analytics Cookies: Collect anonymous statistics to understand which parts of the service are used most.

6.2 Cookie Controls

You can decline non-essential cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work correctly.

As a bk33 member you have the following rights. To exercise these rights, contact our support team:

• Access: The right to receive a copy of the information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Restriction of Processing: The right to request that processing of your information be restricted in certain circumstances.
• Portability: The right to receive your information in a structured format.
• Withdrawal of Consent: The right to withdraw consent given for marketing communications at any time.

We will respond within a reasonable time after receiving a request. Requests will be processed after identity verification. For matters related to responsible gaming, visit our Responsible Gaming page for more information.

All bk33 services are for persons aged 21 or over only. Anyone under 21 may not register on our platform, and if they do, the account will be closed and the information deleted.

Date of birth is verified at registration. If a member is suspected to be a minor, the account will be suspended immediately and identity verification will be requested.

bk33 may update this privacy policy when needed. If any significant changes are made, we will send a notification to the registered email or mobile number. The date of each change will be noted at the top of this document as the "Last Updated" date.

Continuing to use the service after a change takes effect will be considered acceptance of the new policy. If you do not agree, you will have the option to close your account. You can find answers to more privacy-related questions in our FAQ section.