21+ age restriction applies

bk33's commitment to responsible gaming

Gaming should be enjoyable, not a burden — that is the belief bk33 operates on. On this page, find out how to keep your spending and time in check, recognise the signs of a problem, and get help when you need it.

Self-exclusion Deposit limit setting 24/7 support 21+

bk33 believes that betting is a form of entertainment — not a reliable source of income. To help every player enjoy themselves within their means, we maintain several tools and support measures. Our Terms and Conditions include detailed provisions on responsible gaming, and compliance is mandatory for all members.

To keep betting enjoyable, set your budget first — play only with money you can afford to lose without it affecting your daily life. Never bet with borrowed money or funds from essential savings. Chasing losses is one of the most common mistakes you can make.

Under bk33's Privacy Policy, your personal information and transaction history are kept secure and are not shared with third parties — so you can use the responsible gaming tools without concern.

bk33's commitment

We monitor each member's playing behaviour and proactively reach out if anything unusual is observed. Self-exclusion or break requests are actioned the moment they are made. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

Tools to keep yourself in control

bk33 gives you full control over your own gaming. The tools below can be activated or changed at any time via 24/7 live chat or email support.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering the limit takes effect immediately; increasing it is subject to a waiting period.

Session Time Limit

Set a maximum duration for a continuous gaming session. When the limit is reached, the session ends automatically, preventing excessive time spent playing.

Account Break

If you want to take a break for a while, your account can be temporarily suspended for anywhere from 24 hours to six weeks. Logging in is not possible until the break period ends.

Self-Exclusion

Requesting long-term self-exclusion closes your account for one month to five years, or permanently. During this time, no promotional messages will be sent to you either.

Loss Limit

Decide in advance the maximum amount you are willing to lose in a given period. Once the limit is reached, placing further bets is automatically blocked.

Reality Check

At regular intervals, a brief notice appears showing how long you have been playing. This helps you stay aware of the time you spend.

Request a self-exclusion or limit

Fill in the details below and let our support team know via live chat. Your request will be processed right away.

Username

Request type

Duration

Additional information (optional)

Warning signs of problem gambling

If you notice any of the signs below in yourself or someone close to you, take action right away. The first step is acknowledgement — seeking help is not a weakness.

Exceeding your budget

You are repeatedly spending more than your set limit and finding it hard to keep it under control.

Chasing losses

You feel the urge to place more bets to recover money you have lost, and this is turning into a cycle.

Hiding it from family and friends

You feel the need to hide how much you are playing or the results from the people closest to you.

Discomfort when not playing

When you are not betting, you feel restless, irritable, or stressed.

Borrowing money to bet

You are borrowing from family, friends, or financial institutions to continue betting.

Impact on sleep and work

Because of betting, you are sleeping less, unable to concentrate at work, or neglecting important responsibilities.

Where to get help

If you or someone you know is struggling, you do not have to face it alone. The bk33 support team and professional counsellors are ready to help.

bk33 Live Chat Support

Talk to our team via live chat in Bengali or English, seven days a week, twenty-four hours a day. Get immediate help with self-exclusion, setting limits, or any concern you may have.

Email support

If you prefer to describe your issue in writing, contact us by email. Our support team responds as quickly as possible. Email address: [email protected]

Family and trusted people

Share what is on your mind with a close family member or a trusted friend. Support from the people around you can be a great source of strength when working through a problem.

If you feel your gaming habits are getting out of control, seek the help of a professional psychologist or counsellor. Bangladesh has many mental health counselling services where you can get help in confidence. Our support team can point you in the right direction.

If you think someone you know is struggling, give them the space to talk openly, listen without judgement, and guide them towards professional help if needed. Our FAQ section has answers to more questions about responsible gaming.

Common questions about responsible gaming

Answers to frequently asked questions on responsible gaming, self-exclusion, and support.

Yes. When you request self-exclusion, you can apply to withdraw any funds remaining in your account. The support team will assist you through this process. During the self-exclusion period, new deposits and placing bets will not be possible.

Yes, a request to lower your limit takes effect immediately. However, a request to increase the limit requires a waiting period — this is to protect you from decisions made in the heat of the moment.

A minimum age of 21 is required to open a bk33 account, and this is enforced through identity verification. You can use internet filtering software on shared family devices. Never share your login details with anyone else.

The first step is to talk openly. Tell your family about the problem and ask for their help. At the same time, set up self-exclusion or limits on your account, and if needed, speak with a professional mental health counsellor. Hiding the problem only makes the situation harder.

No. Once the self-exclusion period is over, your account does not reactivate automatically. You will need to contact the support team to reactivate it, and a waiting period applies before that can happen.

Yes. The bk33 system actively analyses playing behaviour, and if an unusual or risky pattern is identified, the support team will reach out to the member. This is done to protect members.